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GOODWE Terms of use

GoodWe Portal services provided under the framework of Jiangsu GoodWe Power Technology Co., Ltd. (hereinafter referred to as "GoodWe") website and other platforms (hereinafter referred to as "Platform") are subject to the following product, service and data usage terms (hereinafter referred to as "service"). For example, the data collection, management and presentation of energy technology equipment and systems (hereinafter referred to as "system"). The user of this service may be the operator of the system, or it may be a third party who conducts transactions on his behalf, especially the installer of the system.

  • You should read carefully (minors should read with a guardian) and fully understand the terms of this User Registration Agreement, including exemptions from or limitations of GoodWe's liability and restrictions on users' rights.
  • Unless you accept this agreement, the user has no right or need to continue to accept GoodWe's services, you can withdraw from this registration. The user agrees to accept and continue to use GoodWe's services and assumes that the user has fully accepted this agreement. Once this agreement is signed, it has legal effect. Please carefully consider whether to accept this agreement.
  • After you sign this agreement, this text may be amended due to changes in national policies, products, and the environment in which this agreement is performed. The revised agreement is published on the relevant platform. If you disagree with the revised agreement, please stop logging in and stop using GoodWe products and services immediately. If you log in or continue to use GoodWe products, you are deemed to approve the revised agreement.
Field of Application
  • This Terms of Use stipulates access to the platform and use of GoodWe's website, system features, data and services.
  • When users use one or more services, they must acknowledge these Terms of Use and sign an usage agreement with GoodWe, which has established these Terms of Use.
  • The platform may provide fee-based services that are not only subject to these Terms of Use but also subject to legal conditions (see the "Special Events" clause below). Specific terms of use will be displayed in the corresponding ordering process, and service statements paid for the site are not legally binding. In the case of a valid contract for a fee-for service, its conclusion is limited only by the specific conditions of each transaction.
  • Platform users must expressly endorse these Terms of Use when using the fee-based services. Users'general terms and conditions will be excluded, and users are not entitled to such general terms and conditions. This clause also applies in the context of the ongoing business relationship between the user and GoodWe, this also applies to the general ordering and procurement of users who apply for services or products instead of charging for services.
Use and Registration
  • Specific services are only available to registered users. GoodWe company can define access standards or grant access to registry areas. For users who meet these standards, GOODWE can also grant access to their specific services. Users must register when using a service. Registered users will receive a password or user data identification (see the "Access Data" section below). Users must keep these access data confidential.
  • If a registered user meets the conditions for applying for a fee-based service, the user is entitled to use the services and functions provided in the directory text according to the terms of use.
  • If the user does not use the paid service, GoodWe may approve, restrict, cancel the user's right to use the service, approved service and application. As far as the charging service is concerned, GOODWE has the right to restrict the user's access every time, and in the case of compliance with the conditions described in Clause 3.5 of this article or other unfinished matters, it may also completely prevent users from accessing the necessary range.
  • If the user accesses or uses services that affect third-party data, such as transferring data from a photovoltaic power plant with inverters and data communications to a website. According to this clause, the user can do this only by obtaining prior consent of all legal third parties (including obtaining a third-party data protection statement), or the user logs in as a third party or registers for use of the service, the user must confirm that he/she has obtained a prior statement (including a receipt of a third-party data protection statement) that the corresponding legal third-party authorized to log in and use the corresponding system.
  • Users must inform GoodWe at the earliest time of any loss or dispute arising from the misuse of data. After GoodWe has been informed, we will take the necessary countermeasures. Especially in an event of a misuse, GOODWE will prevent users from further using or applying for services. Misuse refers to the user's non-compliance with the provisions of Clauses 4.2, 4.3, and 6.2. Unlawful use or unauthorized use of the site for destructive access results in overloading the site (For example, sending a lot of announcements or messages [spam]) or causing undue harm to other users, causing the spread of such viruses and Trojans.
Use restriction
  • The website and the services it provides are developed by the GoodWe and protected by copyright. GOODWE has the right to use and publish these Terms of Use.
  • Users can only use the searched information and network service results within the framework of this article and use the fee-based services according to the corresponding effective special conditions. In any case, users must not use computer programs (such as crawlers) to read data automatically.
  • Users may not copy, reproduce, or publish platform content unless they have the consent of the corresponding copyright holder. However, within the framework of the platform's functionality, GoodWe grants users the right to disclose to third parties or use the website's data system. (For example, photovoltaic plants with converters and data transmission equipment) Only with GoodWe's written permission, users can use the retrieved information and the services provided by GoodWe.
Make changes to platform content
  • GoodWe reserves the right to make changes, additions, and deletions to the design and content of the Platform and may suspend the service temporarily or permanently without prior notice.
  • For the paid services affected by this, GoodWe will provide users with alternative services of equivalent value or return some fees to the users.
  • In the event of a claim arising out of a change in the terms of use, termination of the service or website, the user will not be entitled to claim damages, compensation or other claims.
User's own content
Users can create their own content on the platform. These Terms of Use allow the following operation:
  • With enough memory in the database, users can create their own content or authorize others to create content. Users do not have the right to request disclosure of content submitted or permanently stored on the site. GoodWe assumes no responsibility for the correctness and form of content posted by users. In addition, users must ensure the rights of third parties, and ensure that third-party trademarks, copyrights, and personal property are not infringed.
  • Users may not publish content on violence, pornography, discrimination, and may not publish content that infringes other individuals' personal honors or other violations of law and ethics.
Legal Warranty and Liability
  • GoodWe does not assume any responsibility for the authenticity, timeliness, correctness, completeness or quality of information provided.
  • If there is no evidence that a major error was intentionally caused by GoodWe, and the user uses free information, error information or incomplete information to cause damage to the material or natural knowledge, GoodWe shall not be liable for it. This applies to injury caused by loss of use rights, loss of data or damage to production. GoodWe is only responsible for the typical data recovery costs that occur during the routine production and risk production.
  • For the content obtained from the service and whether the service achieves the corresponding purpose, it will be checked and verified by the user. GoodWe clearly stated that the revenue information provided was for user notification only and did not require the user to pay or provide evidence of claims for energy feeds to grid operators. As far as the status of the current website is concerned, it is not possible to meet 100% of the user's data use requirements.
  • The terms of special conditions apply to incidents caused by defects in charging services and related liabilities arising from breach of contractual obligations for paying services.
Changes to Terms of Use

GoodWe reserves the right to make legal changes to the Terms of Use at any time or to make changes to the Terms for practical reasons. GoodWe will promptly announce changes to the terms before the updated terms of use come into effect. If there is no user's objection to the change of the terms of use within two weeks, the clause will take effect. In notifying changes to the terms of use, GoodWe will indicate to the user that they have the right to object to changes in the terms and subsequent matters.

Data Protection and Information Recorder

The data protection statement applies to the use of the platform. Information about the use of the information logger can be browsed or printed here.

GOODWE Portal Data Protection Statement

GOODWE values the user's privacy. Refers to any information that points to a recognized or identifiable person ("Data Subject"). Examples of personal data include email address, name, and address. We will use and process your personal data within the applicable scope in accordance with relevant data protection and data security laws. In the following statement below, you will learn how we collect, use, store and share this information when you use our services, and how we provide you with access, update, control and protection of this information. All personal data collected by GOODWE about you is treated as strictly confidential. Without your explicit permission, this data will not be passed on to third parties. GOODWE uses personal data for internal purposes such as: data analysis, research or product improvement. If you use GOODWE's services, the service will record and stores the following data:

  • User data: name, company, email, password, and other data
  • PV plant data: PV plant name, PV plant identifier, access date, company, street, building number, city, federal state, country, time zone, latitude and longitude, Photovoltaic plant rated power, manufacturer, model type, system description, system image
  • Customer data: name, company, email, password, and other data
  • Connection data: data, time, IP address, browser, operating system, device

Personal data collected by GOODWE is not only used to provide the services you need, to process your contacts, but also for internal purposes such as data analysis, research or product upgrades, and contact you without a contract. All personal data collected by GOODWE about you is treated as strictly confidential. Without your explicit permission, this data will not be passed on to third parties. If you do not agree with the above terms, GOODWE will only collect, process or use personal records and user data within the scope of the contract relationship and the use and placement of telecommunications media.

You can publish the operating data of some photovoltaic power station and share them with others. However, the consequences of this part of the data sharing behavior are at your own risk.

GOODWE also collects non-personal data (anonymous data) in such a way as to prevent disclosure of information by specific individuals. GOODWE may collect, use, share or disclose non-personal data for any reason. For example, GOODWE can use this data to create a region radiation diagram. Then, this data can be used to create a solar energy forecasting table so that future integration of photovoltaic data in the public power grid can be drastically improved.

If our data requires your legal permission, we will first obtain your permission and record your response based on GDPR. You may withdraw your permission at any time for future use of your data for advertising, marketing, or opinion research. When you want to withdraw your license or have new requirements, contact us. Use the contact information below.

We use multiple programs (temporary and permanent programs) to make your experience online easier and faster. The program is in the form of DEMO, and the user can authenticate every time without logging in to the interface. We also use these programs to collect data anonymously for statistical analysis.

These websites use Google Analytics, an analytics tool developed by Google Inc. Google Analytics uses cookies programs that are saved on your computer as text file to help you analyze how users use the website. Website usage information generated by cookies (including your IP address) will be transmitted and stored on Google's servers in the United States. Google uses this information for evaluating website usage, compiling reports on the website operator's activities, and providing other services related to website activities and Internet use. If Google is required to transfer this information to a third party according to the law, or if a third party represent Google to handle this information, then Google will apply this process. Google will not associate your IP address with any other data owned by Google. You can refuse to use cookies by selecting the appropriate settings on your web browser. However, please take note that if you do this, you may not be able to use all the features of this site. By using this site, you agree to let Google process your data in this mode and for the purposes stated above. You can withdraw your permission for data collection and storage at any time and it will take effect within one month.

Please submit questions regarding the GOODWE data protection issues or the storage, processing, transfer, and deletion of your personal data to:

Jiangsu GOODWE Power Supply Technology CO., LTD.

May 2018

Jiangsu GOODWE Power Supply Technology CO.,LTD.

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